Process Notes, Progress Notes, Psychotherapy Notes, oh my!

What’s the difference between a process, progress or psychotherapy note? While those terms are often confused, it’s pretty simple. A process note is the same thing as a psychotherapy note. They’re synonyms. A progress note is something different. This article should clear it all up and provide you some guidance as to the HIPAA and disclosure implications of each.


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Writing Great Mental Health Treatment Plans

A treatment plan is essential to providing effective mental health care for your clients. It should go without saying, however you’d be surprised by how many professionals simply “wing it” without a written treatment plan. Many practitioners do write treatment plans, but they might not be sure on how to do it the right way. This post is going to help those who aren’t sure about how to create a great mental health treatment plan or serve as a refresher for those that write plans every day. As with many things in behavioral health, there are certainly multiple methods for writing effective mental health treatment plans, I’m merely presenting one possible framework — there are as many possibilities as there are practitioners so feel free to adapt (or even disagree!)

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Dominic Interactive for children, time for an update?

I recently tested the Dominic Interactive (DI) multimedia screening tool for children and adolescents, and while the actual content is outstanding and the clinical efficacy is proven, it was an extraordinarily frustrating to actually obtain and install. This article is going to share some of the good and bad about the DI and hopefully inspire awareness around this brilliant, but long-neglected tool.


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Is PayPal HIPAA compliant? Revisiting PayPal for Therapists

At iCouch, we have strong opinions about PayPal as a payment option for mental health practitioners. Our system doesn’t support PayPal for some very good reasons — a primary reason being that PayPal is not HIPAA compliant and, in fact, it’s a serious danger to patient privacy. In our view, any US-based practitioner using PayPal for patient transactions is committing a gross violation of HIPAA. Pretty strong words, I know. The purpose of this post is to expand on our previous article PayPal for Therapists while addressing objections we’ve encountered from some mental health professionals with different views. Continue reading “Is PayPal HIPAA compliant? Revisiting PayPal for Therapists”

Where the focus goes, the energy flows..

We’re big fans of Tony Robbins around here. One thing he’s really good at is inspiring action. He has a saying that applies to all of us:

Where the focus goes, the energy flows.

While that might seem simple, it’s actually incredibly apt when thinking about your therapy or coaching practice. At iCouch, we have a lot of conversations with practitioners — several a day! And, through the years of chatting with mental health and coaching professionals, we’ve discovered a few bits of wisdom.

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Why Dull and Plain is a GOOD thing for your therapist website

Recently we had a potential iCouch customer complain that the iCouch therapist websites were “dull and plain.” While that’s obviously subjective, it’s actually the truth, though we’d prefer “simple and effective.” But let’s just embrace it — iCouch therapist websites ARE “dull and plain” — and better; stay with me and I’ll share with you why that’s exactly what you want for your website for your mental health private practice.

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A Call to Action over Bullying

Bullying. As a parent, there are few topics that get me angrier. I usually don’t use Therapy Simple as a soapbox, but this is an issue that is exceptionally important and an area that the mental health practitioner community ought to be screaming about.

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The Secret to Getting More Therapy Clients

Do you remember those courses you took on behavioral health marketing back when you were in school? Neither do we, because while you probably spent time learning about abnormal psychology, developmental psychology and learning how to take histories, you almost certainly took exactly zero classes on how to market your private practice.

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Therapy client churn, what it is and how to reduce it

If you’re like most practitioners, you have a significant percentage of your clients who might start treatment then drift away. It might start with a missed appointment here and there, then eventually you don’t hear from them again. In this business world, this is called customer churn or customer attrition. It’s a fact that it’s harder to find new customers than to retain existing ones, so it follows that retaining your clients is much more profitable for your behavioral health┬ábusiness than constantly finding new ones. This article is going to help you understand what client churn is all about — the causes and how to reduce it.

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iCouch this Week — Sept 10, 2017

There has been a lot of action around the iCouch world as of late. This post is to provide some updates both to existing subscribers, free-trial users as well as anyone interested in beautiful mental health practice management, online therapy, behavioral health communications, and therapy practice marketing.

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